Olivia Lightyear Badge

We strive to ensure that you are delighted with your purchase. Please note that all sales are final, and refunds are not available. However, if you receive a product that is damaged or defective upon arrival, we are committed to resolving the issue promptly.

Damaged or Defective Products: If your product arrives damaged or defective, please contact us within 7 days of receipt with a description of the issue and photographic evidence. We will be happy to replace the damaged item or provide an exchange for another product of equal value.

How to Request a Replacement or Exchange:

• Email us at olivialightyear.com with your order number and a description of the issue.
• Include clear photographs of the damaged or defective product.
• Our team will review your request and provide instructions for returning the item if necessary.

We appreciate your understanding and cooperation. If you have any questions about this policy, please feel free to reach out to us.

Our shipping policy details are currently being updated and are temporarily unavailable. We are working diligently to provide you with accurate information regarding shipping options, rates, and delivery times. In the meantime, if you have any urgent questions or need assistance with your order, please reach out to us directly, and we will be happy to help. We appreciate your patience and understanding as we finalize our shipping policy.